Returns & Exchanges

We want you to love your purchase. If you are not satisfied, we accept returns on eligible items within 14 days of delivery, provided the security tag remains attached.

Return Process

• 1.
  Initiate Return

  Log into your account and request a Return Merchandise Authorization (RMA) number within 7 days of receipt.

• 2.
  Pack Securely

  Place the item in its original packaging with all designer tags and the Sui Generis security tag intact.

• 3.
  Affix Label

  Print and attach the provided prepaid shipping label to the outside of your package.

• 4.
  Receive Refund

  Once our team inspects the item, your refund will be processed to the original payment method within 5 business days.